Shipping & Delivery Policy

Thank you for shopping at Beyond General. We partner with South Africa's leading courier networks to ensure your everyday essentials are delivered quickly and safely directly to your door or preferred collection point.

1. Delivery Rates & Free Shipping Thresholds

• Standard Delivery: R99 flat rate.

• Free Shipping: Enjoy free standard shipping on all orders over R1000.

2. Estimated Delivery Timeframes

We process all orders within 3–5 business days. Once your package has been handed over to our couriers, you can expect delivery within 8 to 15 business days.

> Please Note: Couriers do not deliver on weekends or public holidays. Unexpected delays due to severe weather, high peak seasons (like Black Friday), or logistics disruptions may occasionally occur.

3. Order Tracking

The moment your order leaves our facility, you will receive a shipping confirmation email containing a tracking link. You can use this link to track your parcel's journey in real-time. Please allow up to 24 hours for the tracking information to update on the courier's system.

4. Delivery Discrepancies & Issues

• Incorrect Address: We cannot change a delivery address once an order has been dispatched. Please ensure your delivery address, postal code, and contact number are 100% correct at checkout.

• Failed Delivery Attempts: Our couriers will attempt to deliver to your door twice. If no one is available to receive the package, they will contact you. Failed deliveries returned to our warehouse may incur an additional re-delivery fee.

• Damaged Parcels: If your package arrives visibly damaged, please take a photo immediately and contact our support team at [Insert Email Address] within 24 hours of receipt.